1.1 Customer Satisfaction
- Our primary goal is to provide exceptional customer service and exceed our customers' expectations.
- We will strive to maintain open lines of communication, promptly address customer inquiries and concerns, and ensure a positive experience for every customer.
1.2 Responsiveness
- We will promptly respond to customer inquiries, requests, and feedback through the available communication channels (phone, email, social media, etc.).
- Our response time will be within 1 hour depending on the nature of the inquiry or request.
1.3 Professional Conduct
- Our bartending staff will conduct themselves in a professional and courteous manner at all times.
- We will treat all customers with respect and maintain a friendly and welcoming atmosphere.
Policy 2: Booking and Payment
2.1 Reservation Process
- Any reservation under $1000 will need to be paid in full at time of booking.
- Customers can make reservations for our mobile bartending services easily through our website.
- Reservations will be confirmed upon receipt of a deposit or full payment, as per the agreed terms.
2.2 Cancellations and Refunds
- Customers must provide advance notice of any cancellations or changes to their reservation.
- Refund policies, including any applicable cancellation fees, will be clearly communicated to customers during the booking process.
2.3 Payment Terms
- Payment for the bartending services should be made as per the agreed terms and conditions.
- Accepted payment methods will be cash, credit/debit card, online payment.
Policy 3: Health and Safety
3.1 Responsible Alcohol Service
- We are committed to promoting responsible alcohol consumption.
- Our bartending staff will comply with all applicable laws and regulations regarding the service of alcoholic beverages, including age verification and refusing service to intoxicated individuals.
3.2 Hygiene and Cleanliness
- Our bartending staff will maintain high standards of personal hygiene and cleanliness while serving customers.
- All equipment, utensils, and serving areas will be properly sanitized and maintained to ensure the health and safety of our customers.
Policy 4: Feedback and Complaints
4.1 Feedback
- We value customer feedback and encourage customers to provide their comments, suggestions, or testimonials regarding our services.
- Feedback can be submitted through [specified channels] and will be used to improve our services.
4.2 Complaint Handling
- We will handle customer complaints promptly and professionally.
- Customer complaints will be thoroughly investigated, and appropriate actions will be taken to address and resolve the issue in a fair and satisfactory manner.
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